Seabourne Supply Chain - Case Studies
Clients are family
At Seabourne our customers are part of our family. Many have been loyal and supportive for years and know most of the Seabourne team in their local office by name.
Our Key Accounts Desk provides a single point of contact for personal monitoring of more sensitive consignments. As well as this, all clients are allocated a customer support representative, who is in contact on a regular basis to deal with any queries that may arise.
Seabourne ensures all customers are treated as true partners. We only use the customer account number for accounting, because we recognise 95% of our customers immediately by voice and name.
Anything is possible
At Seabourne we believe that anything is possible, and we strive to prove that with our dedicated service.
Game, set and match to Seabourne
Prior to the world famous Wimbledon championships, The All England Lawn Tennis Club (AELTC) asked Seabourne to despatch tickets worldwide. Totalling more than 1000 deliveries, Seabourne collected the unlabelled envelopes and processed all the booking information from emailed spreadsheets, thereby saving the AELTC an inordinate amount of time.
Using technology to develop solutions
At Seabourne we strive to keep our technology systems up to date in order to maintain our cutting-edge efficiency and fast, personal service.
Vistaprint is a large print company based in the south of Holland that sells business cards and related products over the internet. Due to the high volume of products ordered on a daily basis, the IT departments of Vistaprint and Seabourne developed an integrated solution whereby Vistaprint simply runs their product off their production line and Seabourne collect the consignments without tracking labels being affixed.
Once back in Seabourne’s Eindhoven depot, data is downloaded directly from the Vistaprint order processing system to the Seabourne tracking system. Labels are then attached to each parcel and tracking numbers automatically returned to Vistaprint so that each customer knows when to expect delivery.
Seabourne’s dedication to constantly updating technology means that our clients receive the most cost and time effective service possible.